FAQ’s

Q: How is MoneyMinder different?

A: For a small non-profit, QuickBooks can be too extensive for your needs. Many try excel but find it easy to make mistakes. MoneyMinder is accurate and easy to use. It has been designed just for you.

Q: How do I get started?

A: We offer free installation, free customization of your account by converting your financial information into the MoneyMinder software. We offer free training and free support.

Q: Is MoneyMinder accurate?

A: Yes, you will never have to worry about formula errors. Everything is taken care of in our programs.  You can be confident about the numbers

Q: Will it be difficult to switch software programs?

A: We know that your time is important and we are here to make the transition seamless and easy.

Q: Will I have to pay and install updates?

A: MoneyMinder is digital so we will install updates automatically. No clunky updates for you and no extra charges.

Q: Where can I go for help?

A: No question is too big or too small for our friendly staff. Simply send an email and a support representative will promptly respond. Email support is free the entire year.

Q: Can I work anywhere?

A: Yes, you may log in anywhere you have internet access. You are the manager of the log in and may use it as you please, share with Board Members or others interested in looking over the finances.

Q: Are your reports easy to make and understand?

A: Our reports give you an instant and complete picture of your organization. We have designed a number of helpful ones that detail: Cash Flow, Treasurers Report, Audit Report, 990/EZ Report and more.

Q: Is my information secure?

A: We are just as concerned about security as you are. Our staff and automated tools monitor service 24 hours a day, 7 days a week. Production equipment is housed in a Class A facility complete with 24 hour security, a full time security staff, video surveillance, alarms for high-tech breaches and an uninterruptible power supply that includes backup generators.

Your information is secure from viruses and hackers. We use industry-recognized security and virus safeguards to keep all of your financial data private and protected. With password protected login, firewall protection and the same encryption technology (128 bit SSL) used by the world’s top banking institutions, we have the security elements in place to give you peace of mind.

Q: What about backing-up data?

A: We automatically back-up all of your data. All of your information is accessible from any computer with an internet connection.

Q: What about downtime?

A: Since 2004, MoneyMinder has remained available online more than 99.91% of the time. We use redundant servers and a self-correcting error detection program, so that you can access your data online no matter where you are or what you are doing.

Q: Can anyone access my account?

A: You are the one who controls the login information and what they can see and do with it. We offer multiple permission levels that let you limit the access privileges of each user.

Q: Will MoneyMinder help with the 990/EZ?

A: MoneyMinder makes it easy to fill out of 990/EZ for the IRS. With a click of the mouse you get all of the totals you need!